Clear terms. Better journeys.

1. Acceptance

By creating an account, submitting a request, saving a payment method, or using a SimpleRides service, you agree to these Terms & Conditions and the Privacy Policy. If you do not agree, do not use the service. You must be legally able to enter a binding agreement.

2. Customer accounts

You must provide accurate, current information and protect your login credentials. You are responsible for activity performed through your account. Notify SimpleRides promptly if you suspect unauthorized access. We may restrict an account to protect customers, the business, or the service.

3. Ride requests

Ride requests are personally reviewed and require owner approval. Submitting a request or receiving an estimate does not guarantee availability, acceptance, timing, route, or final price. The confirmed pickup, destination, schedule, and price will control.

SimpleRides provides scheduled private transportation and is not emergency transportation. For an emergency, call 911. Passengers must follow reasonable safety instructions, wear seat belts, and avoid illegal, threatening, damaging, or dangerously disruptive conduct.

4. Weekly vehicle rentals

Initial vehicle rentals are offered by the week only. Daily rental booking is not offered.

After the initial week is booked, an approved renter may request an extension by the day. Extensions are not automatic and require vehicle availability, owner approval, payment authorization, and continued compliance with the rental agreement.

Rental approval may require identity, license, insurance, eligibility, payment, and planned-use review. A signed vehicle-specific rental agreement may add or replace service-specific terms; if it conflicts with this page, the signed rental agreement controls for that rental.

5. Payments, authorizations, and tips

Stripe processes payment information. A ride may be charged after owner approval and before pickup, based on the confirmed amount shown to the customer. Saving a card for a rental does not itself approve the rental or authorize an undisclosed charge; rental charges follow approval and the displayed or signed terms.

Tips are optional and may be offered after a completed ride. You choose the tip amount. Taxes, deposits, fees, extensions, damage charges, or other amounts apply only when disclosed or authorized by the governing service agreement and law.

6. Cancellations and refunds

For a paid ride cancelled before pickup, SimpleRides immediately submits a refund request to Stripe for 90% of the ride fare and retains 10% as the disclosed cancellation fee.

A customer may cancel a ride only before the driver confirms the rider is onboard. After pickup, customer cancellation is locked and only the SimpleRides owner may end the active ride for a safety or service reason. The same 90% refund and 10% cancellation-fee policy applies when the owner cancels a paid ride or records a no-show. Refunds return to the original payment method; the customer’s bank controls how long the credit takes to appear.

Rental cancellation and refund rules remain governed by the displayed rental terms and any signed vehicle-specific rental agreement.

7. Text messages

If you consent to SMS, SimpleRides may send transactional texts about security codes, requests, approvals, pickup details, rental applications, payments, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

SMS consent is not a condition of purchase when another supported contact method is available. Your mobile number and SMS consent records are not shared with third parties or affiliates for their marketing or promotional purposes.

8. Safety and prohibited use

You may not use the service for unlawful activity, fraud, harassment, transporting prohibited items, unauthorized drivers, racing, towing, subleasing, off-road use, or conduct that creates unreasonable risk. SimpleRides may refuse, pause, or end service when reasonably necessary for safety, compliance, nonpayment, or protection of property.

9. Insurance, incidents, and damage

Rental customers must maintain all coverage required by the signed rental agreement and law. Customers must promptly report collisions, damage, theft, citations, injuries, or other incidents and cooperate with reasonable documentation and claims requests. Responsibility for loss, deductibles, downtime, cleaning, tolls, tickets, or damage is governed by the applicable agreement and law.

10. Maps and electronic records

Map routes, distances, locations, and arrival times are estimates and may change due to traffic, weather, closures, device accuracy, or other conditions. By using the website, you agree that confirmations, disclosures, receipts, and agreements may be provided electronically, subject to applicable law.

11. Availability and responsibility

Services are offered only where available and legally permitted. We work to keep the website accurate and available but do not promise uninterrupted or error-free operation. To the maximum extent permitted by law, SimpleRides is not responsible for indirect or consequential losses caused by outages, third-party systems, or events outside reasonable control. Nothing in these terms limits rights or responsibilities that cannot legally be waived.

12. Governing law and changes

These terms are governed by the laws of Texas, without overriding any consumer protection that must apply. We may update these terms as the service or law changes. The effective date will be revised, and material changes may be communicated through the website or account contact information.

13. Contact us

Questions about these terms may be sent to Simple Rides LLC at simpleridellc@gmail.com or by text at (737) 215-4203.