We use it to manage accounts, review requests, process approved payments, provide support, and protect the business and its customers.
SimpleRides legal
Privacy, plainly stated.
This policy explains what Simple Rides LLC collects, why we use it, and the choices you have when requesting a ride or renting a vehicle.
Effective August 28, 2026Mobile numbers and text-message consent records are not shared for third-party marketing or promotional use.
1. Scope
This Privacy Policy applies to the SimpleRides website, customer accounts, ride requests, rental applications, owner communications, and related services operated by Simple Rides LLC. It does not control the independent privacy practices of services you leave our site to use.
2. Information we collect
Account and contact information
Name, email address, phone number, login and account records, communication preferences, and messages you send us.
Ride and rental information
Pickup and destination details, dates, trip purpose, vehicle selection, application answers, approval status, and service history.
Identity and eligibility information
Driver’s-license information, identity photos, insurance details, and other information needed to review a rental or protect a transaction.
Payment information
Stripe processes card information. SimpleRides may receive limited transaction details such as payment status, amount, card brand, and last four digits, but does not receive your full card number.
Device and security information
IP address, browser and device information, timestamps, activity logs, cookie or session identifiers, and information used to detect fraud or misuse.
3. How we use information
- Create and protect customer accounts.
- Review, approve, schedule, and fulfill ride or rental requests.
- Calculate estimates, collect authorized payments, issue refunds, and record tips.
- Send service notices, request updates, security codes, and support responses.
- Prevent fraud, enforce agreements, resolve disputes, and comply with law.
- Understand service performance and improve the customer experience.
5. Text messages
If you choose SMS as a contact method or consent to texts, SimpleRides may send transactional messages about account security, ride requests, rental applications, approvals, pickup details, payments, and support. Message frequency varies. Message and data rates may apply.
Reply STOP to opt out and HELP for help. Consent to receive SMS is not a condition of purchase when another supported contact method is available. Opting out of texts does not cancel an active reservation or your other obligations; use email or the website for necessary service communication.
6. Location and maps
If you allow location access, we may use current or trip-related location information to calculate arrival estimates, display pickup and destination progress, support safety, and complete the service. You can control location permission in your device or browser, although some map features may not work without it.
7. Retention and security
We keep information only as long as reasonably needed for service, payment, safety, dispute, tax, insurance, and legal purposes. We use practical administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.
8. Your choices and rights
You may request access to, correction of, or deletion of certain personal information, subject to legal and operational retention requirements. You may change browser permissions, opt out of marketing, or stop SMS as described above. We do not knowingly offer services to children under 18 or knowingly collect their information.
9. Changes to this policy
We may update this policy as the service or law changes. The effective date will be revised, and material changes may be communicated through the site or account contact information.
10. Contact us
For privacy questions or requests, contact Simple Rides LLC at simpleridellc@gmail.com or text (737) 215-4203. We may need to verify your identity before completing a request.